General practice needs to evolve especially if it is survive the increasing clinical and administrative workload. Furthermore, whilst funding has been reduced year on year, we are having to look at innovative ways of ensuring we deliver exemplary clinical services to our patients. Clover Health believes that this can be achieved but will require us to think differently.
Practices are faced with very similar problems just like any other businesses. They can range from delayed payments which can affect cash flow to staffing issues. Many practices are faced with multiple issues spanning across many facets of business life. Practice managers who are largely in charge of the operational activities are struggling to meet with demands of delivering a service whilst collecting payment!
Clover Health offers bespoke consultancy advice which would address the following, but please remember this list is not exhaustive:
Patients often are faced with great difficulty in getting an appointment to see a GP. But do you ever find that patients’ needs could have been dealt by someone else, someone perhaps more appropriate such as a nurse or a clinical pharmacist.
Clover Health embarked on a project to audit the types of calls a typical practice would receive on multiple differing days. Identifying patients’ requirements and how we can train our receptionists to deal with patients more effectively and efficiently is fundamental. The practices within Clover Health recognise that if we are to get this right, then we would be able to see more patients who really do need to see a doctor.
At the end of the project, we intend to collate our learning to produce a meaningful documentation of clinically safe protocols.
Gosh, what if we could save time from some of the paperwork that GPs and Nurses are faced with! Wouldn’t it be better, if clinicians can do what they are actually trained to do- see and treat patients. According to General Practice Forward View, similar projects have started elsewhere in the country to try and address this very issue.
An average GP spends somewhere between thirty minutes to one hour filing letters. Whilst a proportion of the letters may require clinical input, the majority do not and are merely fulfil an administrative purpose.
Clover Health is working on designing safe protocols to ensure all letters incoming are delegated to the right personnel to action.